A new survey reveals that more than three-quarters of Generation Z frontline workers have encountered situations where insufficient training prevented them from completing tasks effectively, leading to anxiety and, in some cases, thoughts of quitting.
According to data released Friday by Waterloo, Ont.-based Axonify, 77 per cent of Gen Z frontline workers reported facing challenges due to inadequate job-specific skills and training. When these situations occurred, 62 per cent felt overwhelmed and anxious, while 55 per cent experienced embarrassment.
For many young workers, training is limited to onboarding, with one-third receiving instruction only when starting their role. Another 37 per cent reported not having enough time to learn while on the job.
Training gaps affecting retention
The survey of 500 U.S. Gen Z frontline workers revealed that inadequate training has significant consequences for employee retention. Fourteen per cent of respondents considered quitting their jobs after encountering situations where they lacked necessary skills.
“These findings underscore the critical need for employers to rethink their training strategies to better support Gen Z workers,” said Dave Carter, Chief Revenue Officer at Axonify.
The data suggests better training could significantly improve retention, with 81 per cent of respondents indicating they would stay longer in their jobs if they had better ongoing support. Additionally, 67 per cent believe more consistent training would help reduce burnout.
Personalization and accessibility key to engagement
The survey identified specific preferences among Gen Z workers regarding training delivery. Half of respondents want personalized training tailored to their roles and career goals, while 35 per cent prefer short video modules and another 35 per cent want the option to learn on mobile devices.
When training reflects real-life situations, workers reported greater confidence (90 per cent), productivity (82 per cent) and job satisfaction (81 per cent).
“This generation is digitally native and eager for work,” said Carter. “When training is personalized, practical and accessible, it enables Gen Z to grow with your organization instead of out of it.”
The survey was conducted in April 2025 among workers aged 18-28 in retail, hospitality, and food and beverage sectors.
