Most Canadian workers see artificial intelligence as helpful but feel unprepared to use it effectively in their jobs, according to a new survey from TD Bank Group.
The 2025 TD AI Insights Report found that while 56 per cent of Canadians who use AI at work say it boosts their productivity, many lack proper training and support from their employers.
“AI is transforming the workplace and creating powerful new opportunities for growth, learning, and career advancement,” said Tina Robinet, Senior Vice President, Human Resources, Shared Services at TD.
Younger workers embrace AI more readily
Generational differences emerged in how workers view AI technology. Among those surveyed, 69 per cent of Gen Z workers and 59 per cent of millennials see AI as enhancing their work, compared to 50 per cent of Gen X and 38 per cent of baby boomers, according to the bank.
Nearly one-third of Gen Z workers see AI as more opportunity than threat to future jobs, followed by 23 per cent of millennials. Gen X workers were less optimistic at 18 per cent, while boomers registered 19 per cent.
Low daily usage despite workplace availability
While 58 per cent of Canadian workers say their employers provide AI tools, actual usage remains limited. Only eight per cent use company-sponsored AI tools daily, 14 per cent weekly and 13 per cent monthly, the survey found. A significant 42 per cent of workers never use AI tools at work.
“We know that adopting new technologies can feel daunting – for both the organizations themselves and colleagues,” said Kirsti Racine, Vice President of the TD AI Technology Platform.
Workers see AI skills as career advantage
More than half of workers who use AI believe the expertise gives them a competitive edge over peers in similar roles, according to the survey. However, 27 per cent admit to exaggerating their AI skills to colleagues.
Training gap creates barriers
Lack of proper training emerged as a key obstacle to wider AI adoption. Nearly two-thirds of workers using AI feel their employers haven’t provided adequate guidance on effective use, the bank reported.
Over one-quarter strongly disagree they received adequate workplace AI training from their employer. Additionally, 58 per cent say most colleagues don’t understand what they’re doing with AI, while 48 per cent think their boss is out of touch with the technology.
“AI is transforming how Canadians work, but meaningful adoption requires more than just new tools. It takes trust, training, and thoughtful leadership,” said Luke Gee, Chief Analytics & AI Officer at TD Bank Group.
TD reports high engagement rates
Among targeted employee groups using AI tools, TD reports an 80 per cent engagement rate with Microsoft Office 365 Copilot and 92 per cent with GitHub Copilot, according to the bank.
The company offers learning programs through TD Thrive, allowing employees to build AI skills through virtual sessions, in-person learning, coaching and self-guided tutorials.
The survey was conducted by Ipsos between March 17-31 on behalf of TD. Researchers interviewed 2,500 Canadians aged 18 and older, with results accurate within 2.2 percentage points, 19 times out of 20.
