A new helpline has been introduced in British Columbia to support individuals who witness or experience racist incidents. The Racist Incident Helpline, a toll-free service, offers trauma-informed and culturally appropriate assistance in over 240 languages.
This initiative is a collaboration between the provincial government and United Way BC 211.
The helpline aims to support people facing discrimination based on skin color, culture, ethnicity, or place of origin. Callers can receive guidance and referrals to local community services, such as counseling or assistance with reporting incidents to law enforcement.
“Hate incidents are deeply traumatic to victims,” said Niki Sharma, Attorney General. “This helpline opens up new avenues to access supports that matches peoples’ unique needs, whether that means help pursuing legal outcomes or feeling less alone by having someone to talk to.”
Anonymized, aggregated data
Callers will be asked to describe the incident and its location and may choose to disclose basic demographic information. This anonymized and aggregated data will help the government understand the prevalence and nature of racist incidents in British Columbia, aiding in the development of targeted anti-racism programs and initiatives.
“As someone who has faced the pain of racism, the launch of the Racist Incident Helpline feels deeply personal and profoundly significant,” said R.M., an individual with lived experience who prefers to remain anonymous. “This helpline will not only offer a safe space for victims to share their stories and receive support, but it will also serve as a vital bridge between where we are now and a more understanding, inclusive, and united society.”
Partnerships
The creation of the helpline involved consultations with various groups, including the Office of the Human Rights Commissioner, law enforcement, municipalities, and partner organizations of the Resilience BC Anti-Racism Network. The First Nations Leadership Council, Métis Nation BC, and the B.C. Association of Aboriginal Friendship Centres were also consulted to ensure the service is culturally sensitive and distinctions-based.
“Racism is a painful reality in the communities we call home, and we are here to support those affected,” said Jasica Grewal, director of community impact and investment, United Way BC. “The Racist Incident Helpline builds on the success of our existing helpline services, including 211 British Columbia, and is fundamental to our goal of creating healthy, caring, and inclusive communities that are safe and welcoming for all.”
Local organizations interested in joining the helpline’s referral network can apply for funding from United Way BC. Relevant services include low-barrier counseling, peer support groups, anti-hate and diversity education, resilience-building workshops, and awareness-raising events.
“We know that racism can come in many different forms, each of which needs to be addressed and acknowledged,” said Mable Elmore, Parliamentary Secretary for Anti-Racism Initiatives. “Knowing that you’re not alone and that someone is there to help can make all the difference in these situations, which is why the helpline is so important.”
Doesn’t replace 911
The United Way BC 211 Racist Incident Helpline is available by dialing 1-833-457-5463 (1-833-HLP-LINE). The service operates from 9 a.m. to 5 p.m. (Pacific time) on weekdays. Outside these hours, callers can leave a voicemail for a callback.
The helpline is not intended to replace emergency services; individuals needing immediate assistance should call 911.
