Deloitte has expanded its alliances with Google Cloud and ServiceNow to help clients scale AI agent technologies across enterprise systems, aiming to improve productivity and modernize operations.
The firm introduced more than 100 ready-to-use AI agents powered by Google’s Gemini models and Agentspace, designed to automate tasks across departments including HR, customer service, procurement, sales, and IT. The move reflects growing demand from organizations seeking to deploy agentic AI—software agents capable of independent decision-making—to streamline workflows and improve business outcomes.
“This is our largest investment yet with Google Cloud,” said Jason Salzetti, chair and CEO of Deloitte Consulting LLP. “With collaborations like Google Cloud and ServiceNow, we aim to be a one-stop shop for clients to reimagine their operations.”
Focus on interoperability with new open protocol
A key part of the announcement is Deloitte’s collaboration on a new open interoperability standard called Agent2Agent (A2A), developed by Google Cloud. The protocol is intended to allow AI agents to communicate and collaborate across platforms, enabling organizations to use agents that span systems like CRM, procurement, logistics, and more.
“As enterprises embrace the power of AI agents to streamline work and drive productivity, a critical challenge remains: interoperability,” said Amit Zavery, president and COO at ServiceNow. “Most agentic platforms today operate in silos… By Deloitte, ServiceNow and Google Cloud coming together, we are uniquely positioned to help teams of AI agents work across platforms.”
Deloitte and ServiceNow are currently using the A2A protocol on Google Cloud to build unified AI agent experiences. One example involves resolving customer issues around late orders by enabling agents to pull and synthesize data from multiple systems, providing employees with a single view and intelligent recommendations.
Enterprise use cases across sectors
Deloitte said the AI agents are tailored for general business functions as well as sector-specific needs. Examples include contract review agents that simplify legal language, automation tools for credit and loan processing in financial services, and workflow agents for IT and data engineering teams.
In the public sector, Deloitte is offering worker productivity agents that help manage regulations and documentation, potentially enhancing service delivery and reducing administrative burden.
“Google Agentspace allows employees and agents to easily find and explore information from across their organizations,” said Kevin Ichhpurani, president of Google Cloud’s Global Partner Organization. “Through our collaboration with Deloitte, we can bring customers turnkey solutions… to enhance everyday work across nearly every industry.”
Part of a broader innovation strategy
The alliance builds on Deloitte’s ongoing investments in AI and follows a series of internal adoptions of Google’s technology. These include using Agentspace for staffing and integrating AI research tools to support client projects. Deloitte was recently recognized with four Google Cloud Partner of the Year awards, including in AI Global Sales & Services and Government Industry Solutions.
The firm’s 12-year partnership with ServiceNow has also been focused on delivering AI-driven automation. Deloitte is among the first group of partners building ServiceNow-based AI agents trained on the platform’s data.
The expanded collaboration aims to give enterprise clients structured pathways to adopt AI agents and align those tools with broader business goals, Deloitte said.
