Alex Benay, the associate deputy minister of Public Services and Procurement Canada, briefs reporters in Ottawa on the public service’s upcoming transition to a new human resources and pay system. Photo: CPAC/Screen Grab

Ottawa hits 98.4% pay accuracy with new system, many errors stem from manager input: Benay

by Todd Humber October 30, 2025

written by Todd Humber October 30, 2025

Canada's public service has reached 98.4 per cent pay accuracy as it prepares to replace the troubled Phoenix system, but officials say many remaining errors stem from managers failing to input leave and transfers on time rather than payroll system failures. Alex Benay, associate deputy minister of ...

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Todd Humber

Todd Humber is an award-winning workplace journalist who has been covering the HR, employment law, and workplace safety beats for 25 years. He is the publisher and editor-in-chief at HR News Canada, published by North Wall Media.

Ottawa hits 98.4% pay accuracy with new system, many errors stem from manager input: Benay

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