WorkSafeNB has reported a historic low in workplace injury rates and robust financial performance in its 2023 Annual Report. The report, released on July 2, underscores significant progress in workplace safety and operational efficiency across New Brunswick.
The organization achieved the lowest injury frequency rate in its history and the lowest in Canada, reflecting a concerted effort to enhance workplace safety.
Tim Petersen, president and CEO of WorkSafeNB, emphasized the impact of these improvements, stating, “Our key performance indicators continue to improve, and I am most proud that we have achieved the lowest injury frequency in our province’s history. This means that more New Brunswickers are returning home safely to their loved ones at the end of each workday, which is our goal.”
WorkSafeNB also reported a reduction in the average duration of open claims, a critical measure of its effectiveness in disability prevention. The average claim resolution time decreased from 331 days in 2021 to 295 days in 2022, and further improved to 285 days in 2023. This improvement is attributed to several factors, including collaboration with employers for modified duties, efficient claim assessments, sector-specific case management, early intervention, and personalized care.
In terms of financial performance, WorkSafeNB continues to demonstrate stability. New Brunswick now boasts the second-lowest assessment rate in Canada at $1.18, reflecting prudent management practices. Mel Norton, WorkSafeNB’s chairperson, acknowledged the collective efforts contributing to these achievements: “On behalf of the board of directors, I extend heartfelt thanks to WorkSafeNB’s dedicated employees who tirelessly ensure the safety and well-being of New Brunswick’s workers and their families. We also appreciate our stakeholders for their active involvement in policy development and legislative reviews.”
The report also highlighted progress in employee engagement, client satisfaction, and the ongoing modernization program guided by the 2022-2024 Strategic Plan, “Linked Together for our Future.” This plan focuses on three key areas: People, Prevention, and Integrity. Several core system projects launched in 2023 as part of the modernization efforts are expected to significantly enhance the client experience.