Two-thirds of entry-level workers are using artificial intelligence tools at work, with most reporting improved job performance and satisfaction, according to a new global survey. The study found 65% of entry-level employees across 17 countries are actively using AI in their roles.
Generation, an employment nonprofit, surveyed more than 5,500 recent graduates from its programs in 2023 and 2024, according to the organization. Most participants lack college degrees and work across various industries, offering insights into AI adoption beyond traditional professional services.
Self-directed learning drives usage
Half of AI users adopted the technology independently, while others use employer-provided tools or a combination of both approaches, the survey found. Among AI users, 79% engage with the tools at least weekly, rising to 89% in the technology sector.
More than one-third of users interact with AI daily, according to Generation’s findings. The study was developed with support from MetLife Foundation.
Gender and sector gaps persist
Men show higher AI adoption rates than women, with 76% of men using AI at work compared to 53% of women across all sectors, the survey found. The gap narrows in technology, where 86% of men and 80% of women report using AI tools.
Sector differences remain significant. Technology and customer service sectors show adoption rates of 87% and 80% respectively, while green economy and skilled trades lag at 12% and 10%, according to the data.
Performance and satisfaction benefits reported
Nearly all AI users report workplace benefits, with 94% saying the technology improved their job performance, Generation found. Among these users, 63% reported significant improvement in their work abilities.
Job satisfaction also increased, with 91% of users saying AI made their work more enjoyable and 59% reporting significant improvements, according to the survey results.
Regional variations in perceived value
Workers in upper-middle-income countries show higher satisfaction with AI benefits compared to other regions, the study found. Seventy percent of entry-level workers in these countries say AI greatly improved their job performance, compared to 64% in lower-middle-income countries and 49% in high-income countries.
Training barriers limit broader adoption
Among the 35% not using AI, most express interest but face obstacles, Generation reported. Barriers include lack of training cited by 30%, uncertainty about AI applications for their roles at 30%, and insufficient time to learn at 12%.
“AI is reshaping the workplace — and across our thousands of alumni, most of whom do not have a college degree, we see entry-level employees are charging ahead, using tools to learn faster, work smarter, and enjoy their jobs more,” said Dr. Mona Mourshed, founding global CEO of Generation.
MetLife Foundation supports the research as part of its workforce development initiatives. “We recognize the immense potential AI and other emerging technologies hold for expanding opportunities in our communities,” said Tia Hodges, president and CEO of MetLife Foundation.
