Starting July 1, 2024, tow truck drivers and vehicle storage operators in Ontario must complete mandatory training and pass a criminal record check to receive or maintain their certification. This new regulation aims to enhance safety and protect consumers from fraudulent practices in the towing industry, making Ontario the first province in Canada to implement such stringent requirements.
“While the vast majority of Ontario’s towing industry operates in good faith, bad actors have preyed on vulnerable drivers for too long,” stated Prabmeet Sarkaria, Minister of Transportation. “That is why our government is helping to level the playing field, giving people confidence and peace of mind when they need help at the side of the road.”
In addition to training and criminal checks, the new rules include several consumer protections. Drivers will have the right to choose their towing company, barring police directives, and can request proof of certification from tow truck operators. Operators must also disclose maximum fees and ensure the vehicle is towed to the specified location via the most direct route.
Violators operating without proper credentials will face fines, potential vehicle impoundment, and the risk of losing future certification.
Key Facts:
- Over 300,000 vehicles are towed annually in Ontario.
- The status of a tow truck operator’s certificate and their rates can be verified through the Ministry of Transportation’s online portal.
- Tow truck drivers who apply for certification before July 1, 2024, have three years to complete their training. Renewal reminders will prompt proof of training.
- Those applying for certification after the deadline must complete mandatory training prior to submission.
- Since January 1, 2024, tow and vehicle storage operators have been required to hold a certificate under the Towing and Storage Safety and Enforcement Act, 2021.
