Alex Benay, Associate Deputy Minister at Public Services and Procurement Canada, speaks during a news conference at the National Press Theatre in Ottawa, on Tuesday, July 9, 2024. The federal government is expanding its use of artificial intelligence to clear a backlog of Phoenix pay system transactions as it transitions to a new platform. THE CANADIAN PRESS/Justin Tang

Federal government using AI to tackle Phoenix backlog as it tests replacement system

by The Canadian Press January 23, 2025

written by The Canadian Press January 23, 2025

By Catherine Morrison in Ottawa The federal government is expanding its use of artificial intelligence to clear a backlog of Phoenix pay system transactions as it transitions to a new platform. Alex Benay, associate deputy minister at Public Services and Procurement Canada, says his team will be abl...

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Federal Government Phoenix

The Canadian Press

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Federal government using AI to tackle Phoenix backlog as it tests replacement system

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