A majority of knowledge workers want generative artificial intelligence to support decision-making in the workplace but remain unclear about its value and wary of its outputs, a new survey suggests.
The poll of 1,000 knowledge workers, conducted by video software company mmhmm, found that 71 per cent want AI to help them make decisions at work. But only 37 per cent said they’ve found value in using it to automate tasks.
Confusion and skepticism persist. Just 12 per cent of respondents said they can always tell when a tool or app is using AI. Among daily users of generative AI, 44 per cent said they do not trust any image online unless it appears flawed. That skepticism extends to the broader workforce, with 35 per cent of all respondents expressing the same view.
“Workers told us they want AI to support what they’re doing, not replace core tasks,” the company said in a statement. Ninety-one per cent said they want AI to make them more effective in their jobs.
The issue of trust is a key theme in the findings. Two-thirds of workers said they want to be notified when AI is being used, reflecting concerns about authenticity and transparency.
“Trust requires authenticity, and that’s not possible when handing the reins entirely over to technology,” the company said.
The survey adds to the growing body of research showing that, while generative AI has captured the attention of employers and employees alike, its practical application and long-term role in knowledge work remain unsettled.
