The Connaught Building which houses the Canadian Revenue Agency, is pictured as a walker makes their way through Major's Hill Park in Ottawa on Monday, Nov. 3, 2025. THE CANADIAN PRESS/Sean Kilpatrick

CRA aiming to hire 1,700 call centre staff ahead of busy tax season

by The Canadian Press December 11, 2025

written by The Canadian Press December 11, 2025

By Catherine Morrison The Canada Revenue Agency is looking to hire or rehire about 1,700 call centre workers over the next few months to manage an influx of calls during the upcoming tax season. Melanie Serjak, an assistant commissioner at the CRA, told reporters Wednesday the agency is aiming...

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CRA aiming to hire 1,700 call centre staff ahead of busy tax season

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