A person looks at a Canada Revenue Agency homepage in Montreal, Sunday, August 16, 2020, as the COVID-19 pandemic continues in Canada and around the world. THE CANADIAN PRESS/Graham Hughes

CRA says it’s hiring more call centre staff, using AI to improve services

by The Canadian Press September 20, 2025

written by The Canadian Press September 20, 2025

By Catherine Morrison The Canada Revenue Agency said it's hiring more staff at its call centres and expanding its use of artificial intelligence as part of a 100-day plan to improve services. Earlier this month, Finance Minister François-Philippe Champagne set a 100-day timeline for the CRA to fix c...

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Canada Revenue Agency

The Canadian Press

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CRA says it’s hiring more call centre staff, using AI to improve services

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