UKG and Google Cloud expanded their partnership to integrate artificial intelligence into workforce management software used by tens of millions of employees worldwide, the companies announced Wednesday.
The software provider will use Google Cloud as its primary provider for AI and data analytics. UKG will integrate Gemini Enterprise, Gemini models, and BigQuery into its HR, payroll, and workforce management platform.
“Our expanded partnership with Google Cloud builds on the power of UKG’s Workforce Operating Platform, to bring customers a broad range of solutions that drive efficiency and deliver insights that help leaders focus on what matters, their workforce and their business,” said Jennifer Morgan, CEO of UKG.
Three types of AI agents planned
The partnership will introduce AI agents across three areas, according to the companies. Employee assistance agents will provide 24/7 self-service help for checking schedules, swapping shifts, and getting answers about pay or benefits.
Manager insight agents will handle complex data analysis to help with workforce planning. HR and admin agents will manage compliance tracking, handle payroll administration, and generate reports.
“Through our expanded strategic partnership with UKG, we will help organizations use Gemini Enterprise and our AI to leverage workplace data insights in new and more meaningful ways,” said Thomas Kurian, CEO of Google Cloud.
The agents will support the Agent2Agent interoperability protocol, allowing them to work with other AI agents regardless of provider, according to the announcement.
Internal rollout before customer launch
UKG will use Gemini Enterprise internally before offering it to customers. The company’s global workforce will use the platform to access software documentation and customer service case histories. UKG employees will also build custom agents to automate tasks such as client call preparation.
The companies plan to integrate Gemini Enterprise with UKG’s HR, payroll, and workforce solutions to give customers access to insights and task automation through natural-language commands.
Data analysis tools added
UKG will use BigQuery and AlloyDB to give customers real-time access to their workforce data through secure integration. Organizations will be able to analyze UKG data alongside other enterprise data sets and build custom AI applications.
The partnership includes a joint go-to-market strategy and a Google Cloud Marketplace launch. Customers will be able to purchase and deploy UKG technology through the marketplace using existing Google Cloud commitments.
Google will expand its use of UKG Pro for payroll and global workforce management.
Launch timeline
UKG plans to launch UKG Pro Workforce Management on Google Cloud Marketplace this fall. New integrations across BigQuery and agents are expected to be available in 2026.
UKG serves more than 80,000 organizations across 150 countries.
