A Missouri nonprofit health provider has slashed recruiting time by 95 per cent and payroll processing by 85 per cent after implementing an integrated HR and workforce management platform.
KC CARE Health Center, which operates three locations in Kansas City and serves more than 23,000 patients annually with 200 employees, adopted the UKG Ready suite and partnered with Great Place To Work to address mounting workforce pressures as its patient population nearly tripled over five years.
The organization achieved 92 per cent employee retention within 18 months of implementation, with turnover in high-volume frontline roles dropping significantly from healthcare industry averages that routinely exceed 20 per cent.
Real-time data drives pay and benefits changes
KC CARE used analytics from the platform to assess compensation strategies and employee sentiment through Trust Index surveys, according to Dr. Leslie Hardin, chief operations officer.
“The data really helped us to focus on pay for performance, making sure that, even in difficult economic times, our employees were being paid equitably,” said Hardin.
The organization expanded benefits based on employee feedback, introducing paid parental leave and language-learning services. Trust Index scores increased by more than 20 per cent in several key areas, including employees feeling they receive a fair share of profits, according to Hardin.
Efficiency gains free HR resources
The platform reduced HR administrative workload by more than 100 hours annually through self-service options and increased overall efficiency by 60 per cent, driven by gains in onboarding, compliance reporting and compensation survey analysis, according to the company.
KC CARE also deployed UKG Wallet, which provides employees access to earned wages before payday.
“If there’s an emergency — maybe a flat tire or being behind on rent — our staff can access their wages the day they need it,” said Hardin.
Rapid growth created burnout risk
The healthcare provider’s patient population growth and 40 per cent revenue increase over five years meant frontline staff, including clinicians, medical assistants, dental assistants and case managers, were caring for far more patients with similar resources.
“Our people come first — always,” said Wil Franklin, president and chief executive officer. “UKG gives us the clarity to scale without guesswork, support our clinicians, and protect our culture.”
KC CARE earned Great Place To Work Certification status within a year of administering employee surveys.
UKG is based in Lowell, Mass., and provides HR, payroll and workforce management technology to more than 80,000 organizations across 150 countries.
