Alex Benay, the associate deputy minister of Public Services and Procurement Canada, briefs reporters in Ottawa on the public service’s upcoming transition to a new human resources and pay system. Photo: Screen Grab/CPAC

Federal government’s Phoenix payroll backlog falls below 100,000 cases for first time

by Todd Humber March 6, 2026

written by Todd Humber March 6, 2026

The federal government's troubled Phoenix pay system has cleared a milestone, with outstanding pay cases dropping below 100,000 for the first time since the system launched a decade ago, and officials project the number will fall to 70,000 by spring. Alex Benay, associate deputy minister of Public S...

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Todd Humber

Todd Humber is an award-winning workplace journalist who has been covering the HR, employment law, and workplace safety beats for 25 years. He is the publisher and editor-in-chief at HR News Canada, published by North Wall Media.

Federal government’s Phoenix payroll backlog falls below 100,000 cases for first time

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