Members of the Power Workers’ Union have ratified a new collective agreement with Hydro One that combines two separate contracts into one unified deal covering front-line and customer service workers.
The agreement, which runs from October 1, 2025, to March 31, 2028, was approved by union members after negotiators reached a tentative deal on May 5. The new contract merges the main agreement with the Customer Service Organization agreement.
“Thank you to the Power Workers’ Union leadership and both bargaining teams for their efforts to reach a balanced and fair outcome,” said David Lebeter, Hydro One’s president and chief executive officer.
Early agreement signals positive relations
The union and company completed negotiations before the previous collective agreement expired, which both sides highlighted as evidence of their working relationship.
“The Power Workers’ Union are pleased with the stability that comes from successfully negotiating a unified collective agreement that meets the needs of our members and the public,” said Jeff Parnell, PWU president.
Parnell noted that reaching the agreement early “is testament to the positive relations between the parties and will ensure the PWU will continue to be the people who help keep the lights on in Ontario.”
Contract consolidation streamlines operations
The unified agreement combines what were previously two separate contracts covering different groups of workers. The main agreement covered general operations while the Customer Service Organization agreement applied to customer-facing roles.
Neither the union nor the company disclosed specific terms of the new agreement, including wage increases or benefit changes.
Hydro One employs 10,100 workers and serves 1.5 million customers across Ontario as the province’s largest electricity transmission and distribution provider. The company reported $8.5 billion in annual revenues for 2024 and holds $36.7 billion in assets.
The utility invested $3.1 billion in its transmission and distribution networks in 2024 and purchased $2.9 billion in goods and services.
