A person uses a cell phone in Ottawa on July 18, 2022. THE CANADIAN PRESS/Sean Kilpatrick

Customers, execs not seeing eye-to-eye on AI-powered customer service: survey

by The Canadian Press April 8, 2026

written by The Canadian Press April 8, 2026

By Sammy Hudes A new report suggests there is a widening gap between consumers' expectations for customer service in the era of artificial…

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Customers, execs not seeing eye-to-eye on AI-powered customer service: survey

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