UKG has launched the Workforce Intelligence Hub, an AI-powered tool that consolidates employee schedules, time tracking, hiring, performance, pay and industry trends into a single real-time platform. The company announced the product Nov. 4 at its UKG Aspire conference in Las Vegas.
The hub is built on what the company describes as the world’s largest collection of workforce data. It provides benchmarks, insights and automated responses to changing conditions across UKG and third-party systems.
“The Workforce Intelligence Hub provides customers with a complete view of their operation, enabling the faster, data-driven decisions that today’s business environment demands,” said Suresh Vittal, chief product officer at UKG.
Key features
The platform offers several capabilities aimed at frontline workforce management. It forecasts staffing needs using historical data, business trends and external factors such as seasonality. The system detects unexpected overtime patterns to flag potential compliance risks and cost overruns.
The hub provides real-time visibility into shift coverage and labour gaps, helping managers adjust workloads and reduce overtime costs. It combines attendance, scheduling and employee sentiment survey data to identify potential burnout, fatigue or disengagement.
The platform also delivers consolidated dashboards showing key metrics across pay, performance and engagement.
Industry applications
UKG has tailored the hub for specific sectors including healthcare, retail, manufacturing, hospitality, logistics and distribution, the public sector and services. The platform incorporates UKG Bryte AI technology.
Jason Averbook, global HR digital transformation and AI leader at Mercer, said the product represents a significant development in workforce technology. “UKG is uniquely positioned to deliver this monumental leap forward in workforce intelligence, elevating workforce data to the same strategic importance as CRM and ERP,” he said.
Privacy and availability
According to the company, UKG uses anonymized and aggregated data and conducts regular testing for bias and drift in its AI systems.
The Workforce Intelligence Hub will be available to select enterprise customers in the first half of 2026.
UKG provides HR, payroll and workforce management software to more than 80,000 organizations across 150 countries.
