The Adecco Group has signed a multi-year agreement with Salesforce giving the staffing giant unlimited global access to the company’s agentic artificial intelligence platform, with a target of having AI agents power more than half of its revenues by the end of 2026.
The agreement, which runs through 2027, covers Agentforce 360, a Salesforce platform that connects apps, data, and AI agents. It will be used across Adecco’s three global business units: Adecco, LHH, and Akkodis.
The deal has direct implications for HR and talent acquisition professionals. AI agents are being deployed to handle routine recruitment tasks, with the goal of freeing up human recruiters for relationship-based work with clients and candidates.
Early results from the UK
Adecco has already piloted the technology in the United Kingdom, where results show a 15 per cent reduction in time spent on routine tasks. The company also reported shorter time-to-fill, higher fill rates, and lower cost-to-serve, though it did not provide specific figures for those metrics.
The UK rollout focused on automating steps in the recruitment process to allow more time for direct human interaction, according to the company.
CEO Denis Machuel said the results support a broader global push. “Unlimited access to Agentforce lets us rapidly scale proven agentic AI solutions globally and across our brands,” he said. “This will improve our service speed, quality and reliability, freeing our people to focus on the human interactions that made them choose this career.”
How the technology works
The platform pulls together data from more than 30 Salesforce instances and other enterprise systems into a single candidate profile. Adecco says this gives its approximately 27,000 recruiters a unified view of candidates, helping them match talent more quickly and prioritize their work.
Salesforce is also launching Agentforce Voice globally, which the company says will further increase recruiter productivity and improve the candidate experience.
Madhav Thattai, executive vice-president and general manager of Agentforce at Salesforce, said the deal demonstrates that AI agents can operate reliably at scale. “Adecco now has the ‘always-on’ foundation to connect millions of job seekers with career opportunities using agents to drive 50% of their revenue by the close of 2026,” he said.
Expansion plans
The next phase of the rollout will focus on three areas:
- UK: Deploying additional AI agents beyond the initial pilot
- France and other markets: Expanding implementation into new geographies
- Offshore and nearshore hubs: Extending agentic capability to delivery centres in India, Poland, Mexico, and Morocco
Adecco says smaller country operations are expected to benefit from improved competitiveness and fulfillment quality as the technology scales.
The Adecco Group is headquartered in Zurich, Switzerland, and operates in more than 60 countries. It is listed on the SIX Swiss Exchange.
