Chris Lee, vice-president of employee communications practice within Gallagher's employee benefits division in Canada.

Most firms struggle to communicate change effectively, with 61% having no formal strategy: Gallagher

by Todd Humber March 20, 2026

written by Todd Humber March 20, 2026

Six in 10 organizations have no formal strategy for communicating change to employees, even as change management ranks as the most pressing need in internal communications, according to a new global report from insurance and consulting firm Gallagher. Chris Lee, vice-president of employee communicat...

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Todd Humber

Todd Humber is an award-winning workplace journalist who has been covering the HR, employment law, and workplace safety beats for 25 years. He is the publisher and editor-in-chief at HR News Canada, published by North Wall Media.

Most firms struggle to communicate change effectively, with 61% having no formal strategy: Gallagher

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