New York Sports Club is using workforce software from UKG to handle scheduling, hiring and payroll across more than 30 fitness clubs in the northeastern United States.
The company runs full-service gyms in New York, New Jersey, Boston, Washington, D.C., and Philadelphia. It employs more than 900 people, most of whom work directly with club members each day. New York Sports Club is the largest brand in a group that also includes the boutique studio Fhitting Room and the women’s-only gym Lucille by NYSC.
“With UKG, we now have real-time visibility into our workforce that we simply didn’t have before,” said Nathan del Llano, Director of HR Systems and Learning Development at New York Sports Club. “By bringing together insights across labor scheduling, performance, pay equity, employee certifications, and benefits, we’re able to make more informed and connected decisions, ensuring we’re supporting our frontline employees in the right ways while driving stronger outcomes across the business.”
The company uses the UKG Ready suite to manage recruiting, onboarding, scheduling, engagement and payroll in one system.
Scheduling built around shifts
The platform lets employees check schedules, swap shifts, pick up hours at other locations and request coverage from their phones, according to the company.
“UKG has given us the flexibility to staff our locations more effectively,” said del Llano. “Our managers can align staffing with real-time demand to ensure we have the right people with the right skills in the right place at the right time, while our employees have more control over when and where they work. That transparency and flexibility help our teams balance their work and personal lives, while also making sure our clubs are fully staffed to support our members.”
The company said automating administrative tasks has freed up time for managers and staff to focus on members, daily operations and coaching instead of paperwork. It said the tools have also improved consistency in areas such as compliance tracking across locations.
Compliance and faster hiring
“Our environment is fast-paced, and compliance is critical, especially when it comes to certifications like CPR/AED and specialized fitness training,” said del Llano. “We’ve automated much of that process through UKG, which not only saves time but also gives us confidence that we’re staying compliant across all locations.”
The company also uses recruiting tools in the UKG Ready suite to hire faster and match staffing to demand.
“We’ve empowered our managers with tools that bring the right candidates directly to them, which has made a big impact on how quickly we can hire,” said del Llano. “With pre-screening and streamlined workflows, we’re able to move faster and ensure we’re hiring the right people to support our teams and our members.”
“It shouldn’t be complicated to support the frontline employees who are essential to organizations like New York Sports Club,” said Chris Kiklas, General Manager, SMB solutions at UKG. “By bringing recruiting, onboarding, scheduling, and pay together in one easy-to-use solution, UKG helps businesses reduce complexity, gain clear visibility into their workforce, and stay flexible as needs change. Frontline teams can focus less on systems and more on supporting their people.”
UKG is a workforce management software provider based in Lowell, Mass. It announced the work June 9.
