Workplace incivility, or rudeness, can be defined as low-intensity deviant behaviour, with unclear intent to harm, that typically runs counter to workplace …
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Bill Howatt
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LeadershipFeaturedOpinion
The silent creep: After-hours expectations are burning out top talent
by Bill Howattby Bill HowattIn many workplaces, boundary creep doesn’t happen through policy changes. It happens quietly. Emails sent late at night. Messages marked “quick question” …
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LeadershipFeaturedOpinion
‘Let me know if you need anything’ is not a return-to-work plan
by Bill Howattby Bill HowattA return to work is not a simple reset to “how things were before.” Whether the leave was for medical reasons, mental …
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LeadershipFeaturedOpinion
The urgency trap: How blurry priorities are burning out your team
by Bill Howattby Bill HowattUrgency has become the default setting in many workplaces today. Everything is flagged as high priority. Deadlines stack. Emails arrive marked “ASAP.” …
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LeadershipFeaturedOpinion
When feedback blows up: How to coach through the pushback
by Bill Howattby Bill HowattMany leaders avoid giving feedback, not because they don’t care but because past attempts have gone badly. The employee becomes defensive. They …
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LeadershipFeaturedMental Health
When an employee says ‘I’m struggling,’ what do you say back?
by Bill Howattby Bill HowattLeaders are increasingly hearing disclosures they didn’t expect: “I’m struggling.” “My anxiety is getting worse.” “I’ve started medication, and it’s affecting me.” …
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LeadershipFeaturedOpinion
The silence after change: What many leaders keep getting wrong
by Bill Howattby Bill HowattMost organizational changes don’t fail because people resist loudly. They fail because they disengage quietly. Leaders today are navigating continuous change, restructuring, …
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LeadershipFeaturedOpinion
How to respond when performance slips and something feels off
by Bill Howattby Bill HowattLeaders are increasingly facing situations that don’t fit neatly into a performance box. Behaviour shifts. Emotional volatility. Missed steps. Vague statements that …
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LeadershipFeaturedOpinion
When emotions run high: What to say when an employee breaks down on the job
by Bill Howattby Bill HowattStrong emotional reactions at work are becoming more common, especially in frontline, public-facing, and high-pressure roles. Emotions include tears after feedback, anger …
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FeaturedLeadershipMental HealthOpinion
When meetings go sideways: How leaders can intervene without making it worse
by Bill Howattby Bill HowattMeetings are where culture shows up in real time. A dismissive comment. Someone getting cut off repeatedly. A sarcastic remark followed by …
